Student wellbeing


Our Student Services team provide an extensive range of services and specialist support to people experiencing short or long term difficulties.

You may face family or relationship worries, homelessness, caring responsibilities or problems related to your health and wellbeing including emotional health, sexual health, drugs and alcohol.

These services include one-to-one personal support outside the classroom, counselling, help to access additional learning support and help to access financial support such as course funding, free college meals and help with childcare costs.

We are a highly experienced team accessible to all students on a drop-in or bookable basis. We provide confidential non-judgmental support on a wide range of issues.

For information visit Student Services or contact 01462 424242.  Remember you may be eligible to receive free lunchtime meals.


If you have a learning or physical disability we may be able to offer you Additional Learning Support (ALS).  You’ll complete an interview with a member of the ALS team who will help identify any areas where you may need extra help with your studies.

If you had exam access arrangements in the past, you may be entitled to have these again at NHC.  You will need to bring medical evidence or a signed ‘form 8’ from your previous setting and hand it to ALS staff by the end of September.  Further testing may be required to fulfil JCQ awarding body regulations.

If you wish to discuss your support needs, talk to your tutor or contact us via. email at als@nhc.ac.uk or call us at 01462 424343.

If you have learning support input at NHC, it may be possible to complete a full diagnostic assessment for a Disabled Students’ Allowance application.  There is a DSA Access Centre where you can take needs assessments at our Hitchin Campus.


If you’re struggling to cope, you don’t have to do it alone. Togetherall offers a safe, and anonymous community to connect from anywhere, at any time.

Students and staff can register for FREE and join an online community dedicated to creating a safe place and starting conversations about mental health.

There is always someone to talk to at the college, but there are also many other organisations available if you need help and support throughout your studies or during college holidays. Click here to find out more.


Our dedicated support coaches are here to ensure you have a happy, healthy and successful time at NHC.

Throughout the year, we hold a number of events to offer information and encouragement about following a healthy lifestyle and making informed choices.

Contact your support coach:

Tel: 01462 424242 and select the ‘Student Services’ option.



NHC is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

Safeguarding means:

  • Promotion of your health and development
  • Ensuring your safety and care
  • Ensuring you are offered the best life chances
  • Protection from abuse and neglect
  • Prevention of bullying and harassment.

We expect all staff to share this commitment to safeguarding and have developed a staff policy to ensure this commitment is met.

Our approach covers:

  • Protection of children and adults ‘at risk’
  • Reporting processes
  • Signs of abuse, neglect and radicalisation
  • Safeguarding apprentices and work-based learners
  • Safer recruitment


The Prevent strategy, published by the Government in 2011, is part of its overall counter terrorism strategy. Its aim is to reduce the threat to the UK from terrorism by stopping people becoming terrorists or supporting terrorism.

It has three objectives:

  • Respond to the ideological challenge of terrorism and the threat we face from those who promote it
  • Prevent people from being drawn into terrorism and ensure that they are appropriate advice and support
  • Work with sectors and institutions where there are risks of radicalisation that we need to address.


If you, as a student at the College, have any concern about your wellbeing, safety or rights, then you should:

  • Talk to your tutor
  • Talk to Student Services on 01462 424242 and select the ‘student services’ option or email support@nhc.ac.uk
  • Contact one of our teams of Designated Safeguarding Officers or Support Coaches on 01462 471045, email support@nhc.ac.uk or visit Student Services on any of our campuses.

You can also report online terrorist and extremist material online.


It’s really important that you don’t let money matters get in the way of you attending college.

For more information about the financial support options available to North Hertfordshire College students, please visit our Financial Support page.

NHC’s Financial Support