Support and Enrichment Coach (Fixed Term Contract to July 2022)

SALARY: up to £22,000 depending on experience, plus pension and performance-related pay

LOCATION: Working across Stevenage and Hitchin and all other sites

CLOSING DATE: 5th October 2021


Hart Learning Group may have the perfect opportunity for you if:

  • You’re a motivated person looking for a position within a progressive and growing organisation.
  • You love working with the 16-19 age group
  • You enjoy a challenge and can adapt to different challenges every day
  • You enjoy liaising with organisations, staff and students
  • You are organised and can manage your own time and workload

This role provides general support to all students and apprentices but holds overall responsibility for supporting our care leavers. Working with the Virtual School, you will ensure that our care leavers access the support and key activities they need to be successful. Through a multi-agency approach, you will be the main point of contact for this cohort and attend and contribute to external and internal progress meetings.

Alongside this, you will take the lead for the college-wide enrichment programme. This will involve relationship building with external organisations, organising activities and working with staff to build a high quality enrichment offer which meets the diverse needs of all students.


  • Up to £22,000 depending on experience
  • Contributory Pensions Scheme;
  • Participations in the Group’s performance related pay scheme (PRP).
  • For a full outline of benefits, click here


  • Motivated, driven and committed to consistently achieving KPI targets.
  • Effective management of time and diary
  • Excellent communication skills including experience of working with the 16-19 age group
  • Professional ‘can do’ approach to working with a variety of staff and employers
  • Experience of supporting 16-19 age group and an understanding of care leavers beneficial but not essential


  • Being the first point of contact for all care leavers
  • To maintain accurate records of all student interventions in accordance with departmental procedures
  • Attending curriculum and PEP meetings with key professionals to discuss progress
  • Working alongside the wider support team to provide support and cover where required
  • Hosting induction sessions and general support session throughout the year
  • Working with Virtual School to meet the needs of each care leaver
  • Working 1:1 with students who need extra support
  • Identifying achievement gaps and looking for ways to improve outcomes
  • Support the finance officer where appropriate to award student bursary, learner support fund and free college meals
  • To provide information to prospective students at open days/evenings
  • Working with organisations to secure relevant enrichment activities
  • Working with curriculum and the Head of Student Experience to organise large trips
  • Completing risk assessments and paperwork relevant to enrichment opportunities
  • Producing regular reports on progress



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    North Hertfordshire College (NHC) is a further education college with over 3,000 full-time students across a wide range of areas of learning.

    Everything we do at NHC is about helping students achieve what they want to be in life. That means helping them to develop both the knowledge and skills they need to progress in their chosen occupational area and the employability skills that we know employers require of young people when they enter the world of work.

    NHC is part of the Hart Learning Group which also includes Hart L&D, a progressive learning and development business that helps business clients of all sizes to engage with emerging talent, and the Hart Schools Trust – a burgeoning multi-academy trust which sponsors a small number of schools in our local community.

    We are currently working towards an ambitious five-year strategy. We want NHC to be Outstanding by 2023. To realise our strategy, we need the best people around. We’re building an amazing team, all of whom share our passion, pace, and commitment to helping our students achieve what they want to be in life.



    We believe passionately in the power of education to enrich lives, raise aspirations and create prosperity for individuals, businesses and the communities we work in.

    By 2023, we want to be known as an exceptional place to study, where we provide students with an inspiring curriculum that develops the skills, knowledge and behaviours they need to be successful in their lives and future careers.

    We will help provide a skilled workforce that powers the regional economy and meets the current and future needs of employers.

    We will be a valued and visible part of our community, making a positive contribution and working with a diverse range of community organisations to improve the lives of residents.



    RESPECT: We value the contribution that each member of our community makes. We ensure that we are an inclusive, welcoming and open organisation that encourages and values different thinking and perspectives.

    AMBITION: We have high expectations about what we, our colleagues and our learners can achieve. We are a true learning organisation that is eager to continue to improve and develop.

    PROFESSIONALISM: We conduct ourselves in a professional way. We commit to developing our knowledge, skills and experience to better do our jobs.

    INSPIRATION: We motivate and instil a sense of belief in ourselves, our colleagues and our learners. We have a strong ‘can do’ ethos and believe that enjoying what we do is important.

    INTEGRITY: We act in an open and honest way. We see trust as central to the way that we work, we do what we say we will do.

    COMMUNITY: We are committed to building a community where everyone has a voice, feels supported and can thrive. We are committed to being an active and responsible part of our local and wider communities.

    EXCELLENCE: We strive for excellence in everything we do. We encourage and challenge ourselves and each other to do the very best for our learners, colleagues and community.


    “We are always looking for ways to improve and deliver excellent customer service. Jobs are challenging at times, flexible, rewarding and allow you to meet a range of people from across the group. Most importantly I have fun and enjoy working in my team and for the company.”

    Kathy Levy - Curriculum Administrator