Springboard Success Coach

Get to know us as an organisation and make sure we are the right fit for your career development.

Please complete your application below, and we will promptly begin the recruitment process.

SALARY: £21,500-£27,000 

JOB TYPE: Permanent, full time


LOCATION: Letchworth, Watford and other group sites


We are we:

North Hertfordshire College (NHC) is a further education college with over 2,000 full time students in the full range of sector areas.

Everything we do at NHC is about helping students get where they want to be in life.  That means helping them to develop both the knowledge and skills they need to progress in their chosen occupational area, and the employability skills that we know employers expect of young people when they enter the world of work.

NHC is part of the Hart Learning Group which also includes Hart L&D, a progressive learning and development business that helps business clients of all sizes to engage with emerging talent, and the Hart Schools Trust – a burgeoning multi-academy trust which sponsors a small number of schools in our local community.

We are currently working towards an ambitious five-year strategy. We want NHC to be Outstanding by 2023.  To realise our strategy, we need the best people around.  We’re building an amazing team, all of whom share our passion, pace and commitment to helping our students get where they want to be in life.

  • We are looking for an outstanding Success Coach who is motivated and committed to the success of their students. If you can bring teaching to life in a way that engages, inspires and leads to high achievement, then you will be successful here at NHC.
  • You’ll be based at the college’s specialist Springboard provision (SEND), which was graded outstanding by Ofsted in November 2017. The Springboard programme is delivered at two self-contained centres, with one team in Letchworth and another at Watford.
  • Springboard is a full-time personalised therapeutic learning programme for young people, aged 16-24, who require additional support before progressing to a mainstream course or employment. Many of our students have a diagnosis or traits of high functioning Autistic Spectrum Condition and the associated emotional, behavioural and mental health needs.
  • Our aim is to prepare our students for adulthood by equipping them with a range of, independent living and employability skills, in order to access higher level programmes or employment. For further information, please refer to the Springboard page on the NHC website.



  • Teachers’ pension scheme
  • Participation in the Group’s performance related pay scheme.
  • For a full outline of benefits, click here




  • Experience delivering training sessions to young people
  • Experience supporting students with SEND, emotional and behavioural needs
  • L2 Literacy and numeracy or GCSE Maths and English at Grade C/4 or above.
  • Advice & Guidance qualification or experience in a relevant field


  • IT Qualification
  • A teaching or training qualification




  • Competent at providing exceptional customer service
  • Enthusiastic approach to all aspects of work
  • Organisational skills – ability to think logically, work under pressure and meet deadlines
  • Ability to manage conflict and deal with difficult situations, referring effectively.
  • Ability to lead or work in a team and develop supportive partnerships internally and externally for the benefit of young people
  • Outgoing hands-on approach with practical solutions and common sense.
  • Creative and adaptable.
  • Able to use initiative and work with minimum supervision.
  • Professional and approachable with the ability to form sound and professional relationships with young people and teaching staff


  • Recent experience in an FE/School/Training environment supporting students with welfare issues
  • Experience of dealing with the general public/external agencies
  • Experience of working with young people
  • Experience of delivering presentations or group sessions
  • Knowledge and experience of Microsoft office applications
  • Knowledge of Safeguarding, Equality and Diversity within an FE context
  • An understanding of key issues relating to learner welfare support and changes in the FE environment
  • Information Retrieval






Main Duties

  • Deliver and support consistently good or better workshop and coaching sessions, incorporating an effective range of learning methods that enable outstanding learning outcomes for students.
  • Deliver one-to-one mentoring sessions to support students with emotional and behavioural needs to reduce the impact on attendance, achievement and retention of students.
  • Ensure all areas of student welfare, both educational and personal are exceptional;
  • Assist students with the transition into College, including the application, admissions, enrolment and entry guidance processes and then with their chosen progression route, including the preparation of references.
  • Support students to develop longer term goals that promote appropriate destination outcomes linked to either employment or future study.
  • Support students to reflect on and evaluate their progress, negotiating personalised short term targets and tracking and reviewing progress against these.
  • Develop a positive working relationship with students, particularly in respect of their conduct and behaviour.
  • Take the lead on work experience, coordinating placements, preparing students for the workplace and supporting independence access to employer engagement activities.
  • Provide Information, Advice and Guidance support to students on all aspects of student life, progression and employment outcomes.
  • To undertake such other duties as may be reasonably requested by the line manager, or any more senior manager.
  • Comply with all aspects of the SEND Reforms including the monitoring of Education, Health and Care Plan (EHCP) targets and contribute to the EHCP annual review process.


Duties and responsibilities

Welfare interventions

  • To be a first contact impartial support for students with welfare needs including complex emotional issues.
  • To maintain records of all student interventions in accordance with departmental procedures
  • To consult on all high risk cases and refer to line manager as appropriate
  • To work with the Springboard team to ensure strategies are implemented for the team to protect their own emotional wellbeing
  • To promote staff & student health & well-being initiatives
  • Develop awareness campaigns


Promotion and Communication of Service

  • To embed services within specified curriculum areas and liaise with them on all issues of support and resource needs.
  • To conduct inductions and workshops to promote health and wellbeing topics, careers, financial information etc. and how these are supported by the service.
  • To attend cross-college and curriculum meetings to consult and promote on all aspects of the service.
  • To lead on various cross-college awareness and themed events as part of the team calendar of provision
  • To provide information to prospective students at open evenings/days including some Saturdays.


Interagency working

  • To create working links with appropriate external services and agencies to support and enhance the work of the area
  • To liaise with external agencies on behalf of students as part of referral process
  • Support cross-college counselling provision where appropriate
  • Support mental-health initiatives and share understanding with the Springboard team
  • Engage with cross-college and community activities








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    The Hart Learning Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of their right to work in the UK.

    To view our fair recruitment forms, please click here for equality and diversity declaration.

    Please note these vacancies may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

    Stonewall College Champion logo

    “I genuinely enjoy coming to work, the students are the people that motivate me – they are so full of energy and enthusiasm.

    Hart Learning Group’s links to the community are essential for this job to work well – integrating local businesses and organisations ensure we offer the best service to our students.”

    Victoria Lang - Business, Travel & Events Lecturer