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Quality Manager

SALARY: £34,000 – £36,000

JOB TYPE: Full time, Permanent

LOCATION: Stevenage (Engineering and Construction Campus) and working across Group sites in North Herts

Closing Date: 6th August 2021

Start Date: 1st October 2021



Have you got extensive experience as a teacher, tutor or assessor in education or are you a curriculum manager looking to build your experience in a different role?  Are you analytical and have a strong attention to detail?  Are you good at building productive relationships with colleagues?  If you answer yes to these questions, you may well want to apply for this role!

As we continue to develop the quality of education across our provision for young people, adults, apprenticeships and SEND, we are looking for a Quality Manager to join our Teaching, Learning & Quality team.  We believe that passion runs through everything we do, and so we are looking for someone who is highly motivated, ambitious, and believes in the power of further education as much as we do.  We have a wide-ranging provision spread across many types of programme, locations and sector areas so you will need to be able to learn and get to grips with these quickly.

This role will work directly to the Head of Teaching, Learning & Quality but will work collaboratively with other colleagues in the team, including those responsible for professional development and teacher education.  The key remit of this role will be ensuring that we have a strong basis for developing our curriculum and student experience further.  You will have responsibility for several important quality assurance and improvement activities and you can expect to have a fairly varied week!  One day you could be leading on the monitoring of our key performance indicators and ensuring that managers understand what their data is telling them and how it can help them improve the curriculum and the next day you might be  overseeing the development, implementation and delivery of quality improvement plans across our curriculum areas and support this through assurance activities such as audits and compliance checks.  You will also act as a key liaison between awarding bodies and the Group.  As an experienced teacher, tutor or assessor you will also be involved in the delivery of our professional development programme of activity.

We welcome applications from Black, Asian and Minority Ethnic groups who are currently under-represented in our management roles.


  •  £34,000 – £36,000 FTE
  • Pension Scheme
  • For a full outline of benefits, click here




  • An appropriate qualification linked to teaching, tutoring or assessment.
  • Ability to analyse data and present the narrative of what the data is showing.
  • Strong communication skills, supporting the need to work with colleagues at all levels of the organisation and with governors.
  • A passion for education demonstrated through success in supporting students/apprentices to achieve and progress.
  • A strong understanding of teaching and assessment in the further education setting.
  • Good digital skills, including the ability to learn and use software quickly and the use of MS Office applications.
  • GCSE grade 4-9 in maths and/or English (or equivalent).
  • Collaborative working skills that would allow you build relationships with internal colleagues and other stakeholders.
  • Creative and innovative approach.
  • Adaptive and flexible when dealing with challenges.
  • Organised with an ability to work towards challenging targets and manage time effectively.
  • Good understanding of diversity and inclusion and the importance of this in an educational setting.


  • A teaching qualification at level 5 or above (DET, PGCE).
  • Experience of dealing with awarding bodies.
  • Experience of using data software in education (e.g. ProAchieve)


  • Act as the key liaison for awarding bodies in relation to compliance and assessment, including leading and co-ordinating external organisational and curriculum-based verification activities.
  • Oversee internal verification and standardisation activities, ensuring curriculum areas have effective processes in place and are done in a helpful way to support the area to develop.
  • Working closely with the Professional Development Manager, co-ordinate and track observation activity so that all teachers and tutors have access to feedback which allows them to develop their practice and then can access high quality professional development.
  • Working with the wider Teaching, Learning & Quality team, support the planning and delivery of professional development activity.
  • Manage our ‘Compliments, Complaints and Feedback’ process, acting as the first line manager to respond to and investigate all incoming complaints and feedback.
  • Lead on the production, monitoring and delivery of curriculum and organisational quality improvement plans, ensuring that they tackle the root cause of issues and we make strong progress on these.
  • Undertake audit and compliance related activity, to ensure that curriculum areas undertake key activities, including assessment and target setting, in line with our stated processes.
  • Working closely with the Head of Student Experience and Head of Teaching, Learning & Quality, lead on elements of our student voice activity including the roll out and analysis of student surveys and the responding to student voice across the provision types.
  • As required and dependent on experience, support the delivery of teacher education programmes (including the Award in Education & Training, Diploma in Education & Training, TAQA Assessor and TAQA Internal Quality Assurer).
  • Lead on the analysis of performance data, using our suite of dashboards and ProAchieve, to identify areas of strength and improvement.
  • Working collaboratively with colleagues in Hart Learning & Development, co-ordinate our quality assurance and quality improvement of sub-contractors.
  • Working with our Head of Higher Education, support the quality processes for our higher education programmes.
  • Support organisational activity including open evenings, enrolment and events as required.



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    North Hertfordshire College (NHC) is a further education college with over 3,000 full-time students across a wide range of areas of learning.

    Everything we do at NHC is about helping students achieve what they want to be in life. That means helping them to develop both the knowledge and skills they need to progress in their chosen occupational area and the employability skills that we know employers require of young people when they enter the world of work.

    NHC is part of the Hart Learning Group which also includes Hart L&D, a progressive learning and development business that helps business clients of all sizes to engage with emerging talent, and the Hart Schools Trust – a burgeoning multi-academy trust which sponsors a small number of schools in our local community.

    We are currently working towards an ambitious five-year strategy. We want NHC to be Outstanding by 2023. To realise our strategy, we need the best people around. We’re building an amazing team, all of whom share our passion, pace, and commitment to helping our students achieve what they want to be in life.



    We believe passionately in the power of education to enrich lives, raise aspirations and create prosperity for individuals, businesses and the communities we work in.

    By 2023, we want to be known as an exceptional place to study, where we provide students with an inspiring curriculum that develops the skills, knowledge and behaviours they need to be successful in their lives and future careers.

    We will help provide a skilled workforce that powers the regional economy and meets the current and future needs of employers.

    We will be a valued and visible part of our community, making a positive contribution and working with a diverse range of community organisations to improve the lives of residents.



    RESPECT: We value the contribution that each member of our community makes. We ensure that we are an inclusive, welcoming and open organisation that encourages and values different thinking and perspectives.

    AMBITION: We have high expectations about what we, our colleagues and our learners can achieve. We are a true learning organisation that is eager to continue to improve and develop.

    PROFESSIONALISM: We conduct ourselves in a professional way. We commit to developing our knowledge, skills and experience to better do our jobs.

    INSPIRATION: We motivate and instil a sense of belief in ourselves, our colleagues and our learners. We have a strong ‘can do’ ethos and believe that enjoying what we do is important.

    INTEGRITY: We act in an open and honest way. We see trust as central to the way that we work, we do what we say we will do.

    COMMUNITY: We are committed to building a community where everyone has a voice, feels supported and can thrive. We are committed to being an active and responsible part of our local and wider communities.

    EXCELLENCE: We strive for excellence in everything we do. We encourage and challenge ourselves and each other to do the very best for our learners, colleagues and community.



    North Hertfordshire College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of their right to work in the UK.

    To view our fair recruitment forms, please click here for equality and diversity declaration.

    Please note these vacancies may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

    “We are always looking for ways to improve and deliver excellent customer service. Jobs are challenging at times, flexible, rewarding and allow you to meet a range of people from across the group. Most importantly I have fun and enjoy working in my team and for the company.”

    Kathy Levy - Curriculum Administrator