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Client Engagement Executive

Get to know us as an organisation and make sure we are the right fit for your career development.

Please complete your application below, and we will promptly begin the recruitment process.

SALARY: £32,000

JOB TYPE: Full time, permanent

HOURS: 37

LOCATION: Stevenage

 

JOB PURPOSE:

You will be a Client Engagement Officer working as part of a highly motivated, focused commercial sales team, selling training scheme’s and learning opportunities to business customers.

MORE THAN JUST A SALARY

  • Contributory pension scheme
  • For a full outline of benefits, click here

 

PERSON SPECIFICATION

  • Extensive Business to Business (B2B) and Business to Customer (B2C) experience of selling Government funded training.
  • Experience in customer service, admin, recruitment, marketing, or sales.
  • Experience of delivering high level of service and satisfaction.
  • Experience of successfully achieving deadlines and working without close supervision.
  • Experience of liaising with employers and external agencies.
  • Experience self-motivating to achieve KPIs and targets.
  • Ability to establish and maintain rapport with a wide variety of people.
  • Effective negotiation skills.
  • Knowledge of labour market information.
  • Ability to work within a target driven environment.
  • A good working knowledge and understanding of the apprenticeship and employability market.
  • Experience of working in a client facing sales role within the education and skills sector on a national scale.
  • Strong stakeholder engagement and communications, interpersonal skills with an ability to communicate with internal and external customers at all levels.
  • Strong operational focus.
  • Superb organisational skills, time management with clear reporting.
  • Familiarity with CRM systems and cloud-based, learner engagement, short listing platforms such as Get My First Job, Apprenticeship Service.
  • Hold a clean driving license with access to a vehicle or ability to travel county wide.

ROLES AND RESPONSIBILITIES

  • Working alongside the Regional Business Development manager at Hart L&D, a learner engagement executive – and with our operational teams – you’ll be accountable for a portfolio of client-facing projects, specifically within Hertfordshire and surrounding areas.
  • You’ll develop relationships with potential clients in line with the sales strategy to help deliver new Hart Learning and Development (HLD) clients, with a key focus on Hertfordshire and surrounding areas.
  • You’ll work with our wider team to monitor and report on the longer-term sales pipeline and client relationship positions.
  • You’ll be responsible for revenue generation across apprenticeships, via Professional Services and our Trades offering at our ECC site (Engineering and Construction Campus).
  • Carry out all stakeholder related recruitment activity for Apprenticeships, including supporting employers with Job Descriptions, and advertising vacancies of multiple platforms including GetMyFirstJob and Find an Apprenticeship.
  • Work closely with the wider Business Development team to update the centralised talent pool database.
  • Liaise with stakeholders in relation to the enrolment process of apprentices and adult learners with information, advice, and guidance.
  • Liaise with stakeholders to generate skill scans to create job roles and work with the Employer Engagement teams to fulfil these roles.
  • Organise and manage open days/evenings to generate potential interest in a career at the Engineering and Constriction Campus (ECC).
  • Ensure the maintenance of confidentially and professionalism at all time
  • It is essential that you have a commitment to behave in a way that meets our organisations values and that places the learner and their wellbeing at the heart of what we do.
  • You’ll represent the organisation at monthly local, county, and national networking events.

TO APPLY

     


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    SAFER RECRUITMENT STATEMENT

    The Hart Learning Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Successful applicants will be required to undertake a Disclosure and Barring Service (DBS) check, as our posts are exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is also an offence to apply for a role if you have been barred from working with children, young people and vulnerable adults. If you have been shortlisted for a role and are within the guidelines of KCSIE, an online search will be carried out to identify any incidents or issues that have happened and are publicly available online. If any incidents or issues are identified, the Group might want to explore these with you at the interview. As part of the recruitment process, you will need to provide proof of their right to work in the UK.

    Details of our Safeguarding policy can be found in this link – Safeguarding and Child Protection Policy

    To view our fair recruitment forms, please click here for equality and diversity declaration.

    Please note these vacancies may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

    Stonewall College Champion logo

    “There is a great culture at NHC and the team is wonderfully helpful and supportive. I feel valued here. I also feel like I find myself in the classroom, and that I can pass my knowledge on to my students and know that I can make an impact on their lives.”

    Hafssa Izma - Child Development Studies and Health & Social Care Tutor