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LEVEL 2 CERTIFICATE IN PRINCIPLES OF CUSTOMER SERVICE

Qualification

TQUK Level 2 Certificate in Principles of Customer Service (RQF)

Course Code

20P1NHC02158

Duration

1 Year

Entry Requirements

There are no entry requirements. Please get in touch if you would like to enrol on the course.

Future Study

The course will help you progress and add specialist skills that can be used to support development.

The skills learned are transferable and will benefit a wide range of careers.

Cost

Funded

What you need to know

IS THIS FOR ME

It is suitable for anyone working or wishing to work in a customer service role

The course is delivered by Hart Learning & Development, a training provider which is part of Hart Learning Group along with North Hertfordshire College.

HOW AND WHAT WILL I LEARN

This course is ideal for staff working across all sectors and helps develop an understanding of the importance of excellent customer service to internal and external customers.

Our course covers:

  • How to understand and meet customers’ needs
  • How to develop excellent standards of customer service and provide a great customer experience
  • How to learn from feedback and experience
  • How to promote products and services

START DATE AND RUNNING TIMES

It is a 16 week course. After you enrol, you can start your course immediately

LOCATION