Accommodation
Our Student Services team has a comprehensive list of private landlords offering accommodation in the North Hertfordshire and Stevenage area. Please contact a member of team for further details on 01462 424242.
College Charter
A copy of our College Charter setting out the standards of service you can expect is available on request.
Complaints
NHC is proud of its reputation for excellence and high standards. We welcome your feedback about all aspects of college activity. As part of our commitment we have a structured complaints procedure which guarantees prompt response and effective action.
Counselling Service
We have a team of highly experienced counsellors who are always happy to talk things over with you in complete confidence. Please contact a member of the
Customer Services staff for further details on 01462 424242.
Disability Statement
NHC takes its responsibilities under the Disability Discrimination Act very seriously and will endeavour to ensure that people with disabilities are afforded equal opportunities in respect of all college services and facilities. The college will ensure that every reasonable effort is made to improve access for visitors and the general public to buildings, facilities and information.
Equal Opportunities
NHC reflects the community it serves. We are committed to providing equal opportunities for all our students, to ensure that no-one is discriminated against on the basis of age, race, gender, religion, sexual orientation or disability.
Fees
There are no tuition fees for students aged 16-18. Depending on your chosen course you may have to pay fees related to the purchase of materials, kits or educational visits. Information relating to this will be given to you at your interview.
Full-time students aged 16-18 will be entitled to free examination fees for their main qualification aim.
Students aged 19+ at the start of the course will normally be required to pay a tuition fee and an administration charge in addition to any materials, exams or other costs associated with your course. You may be entitled to a reduction in fees if you are studying for your first qualification at NVQ level 2 or 3 or if you are in receipt of an income-based benefit such as income support or working tax credit. Alternatively you may be able to get fee assistance through the Learner Support Fund. Further information on eligibility* is available from Customer Services.
*applies to United Kingdom and European Community students only and is not applicable to higher education courses.
Grants, Awards and Financial Support
Further information on grants, awards and financial support is available from
Student Services on 01462 424242.
Information, Advice and Guidance
At NHC, we provide information, advice and guidance to help you make decisions about career choices. We provide an impartial and confidential appointment and drop-in service where you will be able to:
- discuss your skills and experience
- plan your next career steps
- use careers software packages and resources
- decide on the best course or training route for you
To book an appointment or to find out further details, please phone Customer Services on 01462 424242 or call in at any college centre. If you have any questions for our Information, Advice and Guidance team, please contact us on careers@nhc.ac.uk.
Student Services
The Student Services team can also offer help with many day-to-day practical issues whether you need help getting to and from college, are in financial difficulty or just need someone to talk to.
Student Support
It’s good to know that help is there when you need it and NHC ensures you have a full range of support services for every kind of problem. To help you settle in, students are introduced to college life with an induction process where you will:
• Meet your personal tutor
• Receive a timetable for your course
• Find your way around the college
• Learn about the facilities at NHC
• Be introduced to the wide range of IT & learning resources available to you
• Assess whether you need extra support for learning
• Hear about the full range of support services available
Once on the course the person responsible for your welfare and your key point of contact with NHC is your personal tutor. Your personal tutor will:
• Meet you regularly as shown on your timetable
• Maintain close contact with your subject tutors
• Monitor your progress
• Write progress reports and references
• Organise any extra support if necessary
• Help you with research skills
• Provide exam preparation support
• Guide you to other student services when required
Learning Support
Our Assessment Support Centre offers a one to one confidential interview to identify the needs of students who may need support for:
• mobility difficulties/personal care
• sensory impairment, e.g. hearing, visual
• specific learning difficulty, e.g. dyslexia
• medical needs
• second language needs
• English and mathematics difficulties
Please contact a member of the Assessment Support Centre staff for further details.
Transport
Regular bus and train services run through Stevenage, Hitchin and Letchworth.